{"id":59,"date":"2014-05-05T13:34:10","date_gmt":"2014-05-05T11:34:10","guid":{"rendered":"https:\/\/pwv.netgendns.co.za\/?page_id=59"},"modified":"2018-02-28T13:22:04","modified_gmt":"2018-02-28T11:22:04","slug":"pwv-assist","status":"publish","type":"page","link":"https:\/\/www.pwvbrokers.co.za\/pwv-assist\/","title":{"rendered":"Emergency Assist Services"},"content":{"rendered":"<h2 style=\"text-align: center;\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span>Emergency Home <strong>&amp; Road-Side Assist<\/strong><\/h2>\n<div class=\"services-copy\" style=\"width: 100%; text-align: left;\"><strong>NB:<\/strong> PWV provides a facilitation role to source the benefits and is not the supplier of these services. The use of these services shall be at your own initiative and risk . Please note should you not be a valid policyholder and have this extension of services as an addition on your policy all costs will be for your own account. Claims may be tracked for quality and assessment purposes.<em>Note that the following services and benefits may change without necessarily being reflected here immediately.<\/em><\/div>\n<div class=\"clear\" style=\"height: 30px;\"><\/div>\n<div style=\"display: none;\">\n<div id=\"accident-form\">\n<h2 style=\"text-align: center;\">Accident Report Form<\/h2>\n<p style=\"text-align: center;\">In case of an accident, please record the following information<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f510-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/59#wpcf7-f510-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"510\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.9.3\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f510-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<section style=\"padding-left:50px;\"\n<label>\n\t<p>Your name or company*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t<\/p>\n\t<p><label> Date of loss*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"dateofloss-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"dateofloss-name\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label> PWV claims person*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"claimsperson-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"claimsperson-name\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label>Claim number*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"claim-number\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"claim-number\" \/><\/span> <\/label>\n\t<\/p>\n\t<p><label>Your Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/label>\n\t<\/p>\n\t<p><label>Service from your PWV Claim Consultant*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"PWVClaimConsultant\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><span class=\"wpcf7-list-item-label\">VERY POOR<\/span><input type=\"radio\" name=\"PWVClaimConsultant\" value=\"VERY POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">POOR<\/span><input type=\"radio\" name=\"PWVClaimConsultant\" value=\"POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">AVERAGE<\/span><input type=\"radio\" name=\"PWVClaimConsultant\" value=\"AVERAGE\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">GOOD<\/span><input type=\"radio\" name=\"PWVClaimConsultant\" value=\"GOOD\" \/><\/span><span class=\"wpcf7-list-item last\"><span class=\"wpcf7-list-item-label\">EXCELLENT<\/span><input type=\"radio\" name=\"PWVClaimConsultant\" value=\"EXCELLENT\" \/><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label>Service from the assessor*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ServiceFromAssessor\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><span class=\"wpcf7-list-item-label\">VERY POOR<\/span><input type=\"radio\" name=\"ServiceFromAssessor\" value=\"VERY POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">POOR<\/span><input type=\"radio\" name=\"ServiceFromAssessor\" value=\"POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">AVERAGE<\/span><input type=\"radio\" name=\"ServiceFromAssessor\" value=\"AVERAGE\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">GOOD<\/span><input type=\"radio\" name=\"ServiceFromAssessor\" value=\"GOOD\" \/><\/span><span class=\"wpcf7-list-item last\"><span class=\"wpcf7-list-item-label\">EXCELLENT<\/span><input type=\"radio\" name=\"ServiceFromAssessor\" value=\"EXCELLENT\" \/><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label>Service from your insurer*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ServiceFromInsurer\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><span class=\"wpcf7-list-item-label\">VERY POOR<\/span><input type=\"radio\" name=\"ServiceFromInsurer\" value=\"VERY POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">POOR<\/span><input type=\"radio\" name=\"ServiceFromInsurer\" value=\"POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">AVERAGE<\/span><input type=\"radio\" name=\"ServiceFromInsurer\" value=\"AVERAGE\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">GOOD<\/span><input type=\"radio\" name=\"ServiceFromInsurer\" value=\"GOOD\" \/><\/span><span class=\"wpcf7-list-item last\"><span class=\"wpcf7-list-item-label\">EXCELLENT<\/span><input type=\"radio\" name=\"ServiceFromInsurer\" value=\"EXCELLENT\" \/><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label>Speed of claim processing*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ClaimProcessing\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><span class=\"wpcf7-list-item-label\">VERY POOR<\/span><input type=\"radio\" name=\"ClaimProcessing\" value=\"VERY POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">POOR<\/span><input type=\"radio\" name=\"ClaimProcessing\" value=\"POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">AVERAGE<\/span><input type=\"radio\" name=\"ClaimProcessing\" value=\"AVERAGE\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">GOOD<\/span><input type=\"radio\" name=\"ClaimProcessing\" value=\"GOOD\" \/><\/span><span class=\"wpcf7-list-item last\"><span class=\"wpcf7-list-item-label\">EXCELLENT<\/span><input type=\"radio\" name=\"ClaimProcessing\" value=\"EXCELLENT\" \/><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label>Settlement or payout*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"SettlementPayout\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><span class=\"wpcf7-list-item-label\">VERY POOR<\/span><input type=\"radio\" name=\"SettlementPayout\" value=\"VERY POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">POOR<\/span><input type=\"radio\" name=\"SettlementPayout\" value=\"POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">AVERAGE<\/span><input type=\"radio\" name=\"SettlementPayout\" value=\"AVERAGE\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">GOOD<\/span><input type=\"radio\" name=\"SettlementPayout\" value=\"GOOD\" \/><\/span><span class=\"wpcf7-list-item last\"><span class=\"wpcf7-list-item-label\">EXCELLENT<\/span><input type=\"radio\" name=\"SettlementPayout\" value=\"EXCELLENT\" \/><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label>Repair<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Repair\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><span class=\"wpcf7-list-item-label\">VERY POOR<\/span><input type=\"radio\" name=\"Repair\" value=\"VERY POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">POOR<\/span><input type=\"radio\" name=\"Repair\" value=\"POOR\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">AVERAGE<\/span><input type=\"radio\" name=\"Repair\" value=\"AVERAGE\" \/><\/span><span class=\"wpcf7-list-item\"><span class=\"wpcf7-list-item-label\">GOOD<\/span><input type=\"radio\" name=\"Repair\" value=\"GOOD\" \/><\/span><span class=\"wpcf7-list-item last\"><span class=\"wpcf7-list-item-label\">EXCELLENT<\/span><input type=\"radio\" name=\"Repair\" value=\"EXCELLENT\" \/><\/span><\/span><\/span>\n\t<\/p>\n\t<p><label> Comments<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-Comment\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-Comment\"><\/textarea><\/span> <\/label>\n\t<\/p>\n\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n\t<\/p>\n<\/section><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n<\/div>\n<a href=\"https:\/\/www.pwvbrokers.co.za\/evaluate-us\" class=\"su-button su-button-style-flat\" style=\"color:#FFFFFF;background-color:#b11115;border-color:#8e0e11;border-radius:0px;-moz-border-radius:0px;-webkit-border-radius:0px\" target=\"_self\"><span style=\"color:#FFFFFF;padding:6px 16px;font-size:13px;line-height:20px;border-color:#c9595c;border-radius:0px;-moz-border-radius:0px;-webkit-border-radius:0px;text-shadow:none;-moz-text-shadow:none;-webkit-text-shadow:none\"><i class=\"sui sui-pencil-square-o\" style=\"font-size:13px;color:#FFFFFF\"><\/i> Report An Accident<\/span><\/a>\n<div style=\"height: 30px;\"><\/div>\n<div class=\"su-accordion su-u-trim\">\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Emergency Roadside Assistance<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-280\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2018\/02\/roadside-assist.jpg\" alt=\"roadside-assist\" width=\"350\" height=\"477\" \/><\/p>\n<p>The objective is to get the policyholder\u2019s mobile on the roadside. These services are covered nationally including Lesotho and Swaziland and cost is limited to the appropriate, nearest Service Provider\u2019s call-out and 1st hour\u2019s labour.<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Change of a flat tyre;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Fuel assistance (the first 5 litres is covered and cost thereafter will be for\u00a0the policyholder\u2019s account);<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Jump start for a flat battery (replacement of battery for the\u00a0policyholder\u2019s account);<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Keys locked in vehicle &#8211; unlocking only (cost of replacing keys is for the\u00a0policyholder\u2019s account).<\/li>\n<\/ul>\n<\/div>\n<p><em>* Toll fees are not inclusive within the benefit entitlement, and such costs, will be for the\u00a0policyholder\u2019s account.<\/em><br \/>\n<em>* in order to enjoy this benefit the vehicle must be comprehensively insured<\/em><\/p>\n<h3>Car Hire<\/h3>\n<p>In the event that a vehicle has broken down more than 100km\u00a0from the policyholder\u2019s home, the call centre will pay for 24-hour,\u00a0group-B car hire for the policyholder to complete his\/her journey\u00a0or to return home. This service is subject to availability and the\u00a0driver must be in possession of a valid credit card and\u00a0driver\u2019s license.<\/p>\n<p>The service is limited to R500. The cost of fuel will be for the\u00a0policyholder\u2019s account.<\/p>\n<h3>Mechanical \/ Electrical Breakdown<\/h3>\n<p>The primary objective of the Service Provider is to tow a\u00a0vehicle to the nearest, most appropriate place of repair or safekeeping.\u00a0Should the nearest repairer not be available to receive\u00a0the vehicle at the time of the breakdown, the vehicle will be\u00a0towed to the Towing Service Provider\u2019s yard for safe-keeping.\u00a0Cost of the 2nd tow will be for the policyholder\u2019s account. The\u00a0service is available throughout South Africa, Lesotho,\u00a0and Swaziland.<\/p>\n<h3>Message-Relay Service<\/h3>\n<p>In the event of an electrical \/ mechanical breakdown, the call\u00a0centre will on request relay any urgent messages to friends,\u00a0colleagues or family policyholder\u2019s to advise them of the\u00a0policyholder\u2019s circumstances.<\/p>\n<h3>Overnight Accommodation<\/h3>\n<p>Instead of the car-rental option, arrangements can be made for\u00a0overnight accommodation for the driver and passengers.<\/p>\n<p>The service is limited to R500.<\/p>\n<h3>Locksmith Services<\/h3>\n<p>The call centre will dispatch an accredited locksmith to the\u00a0incident scene to open the vehicle in order to retrieve the keys\u00a0from the vehicle. The service is limited to the Service Provider\u2019s\u00a0call-out and 1st hour\u2019s labour. The Service Provider will not cover\u00a0the cost for repairs, the replacement of a lock or ignition switch\u00a0or the cutting of keys.<\/p>\n<h3>Vehicle Repatriation<\/h3>\n<p>Should the policyholder choose the car-rental option and\u00a0continue his journey while the vehicle is being repaired, the\u00a0Service Provider will pay towards the costs of providing the\u00a0policyholder with a 24-hour, group-B car hire to collect the\u00a0vehicle after repairs.<\/p>\n<p>The cost of fuel will be for the policyholder\u2019s account.\u00a0Alternatively, a flight ticket\/bus ticket can be arranged.\u00a0This service is limited to R500.<\/p>\n<h3>General Terms &amp; Conditions<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Services will only be rendered to Validated Policies on comprehensively insured vehicles only.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Roadside assistance services are only available in the event that the breakdown or accident occurs in\u00a0South Africa, Lesotho or Swaziland.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> All services must be authorised, arranged and managed by the call centre. Any costs incurred through\u00a0arrangements made by the policyholder without prior authorisation from the call centre, shall not be\u00a0reimbursed.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> In the event of a mechanical or electrical breakdown, the vehicle is to be towed to the nearest place of\u00a0safekeeping or repair which could be the Towing Supplier\u2019s yard. The cost of a 2nd tow will be for the\u00a0policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The cost of a 2nd tow in the event of a mechanical\/electrical breakdown where the nearest repairer\u00a0does not have the required parts in stock or indicate a repair delay will be for the policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The liability extends to the towing of the insured vehicle specified in the database and not a trailer, boat\u00a0or caravan. Multiple tows (e.g. where the vehicle and either a trailer, boat or caravan requires towing) will\u00a0be for the policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> A Policyholder\u2019s will only be entitled to the car hire and overnight accommodation benefits if the vehicle\u00a0was towed by the service provider and if the breakdown occurred more than 100km\u2019s away from the\u00a0policyholder\u2019s residence,<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Accident Manager<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-282\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2018\/02\/accident-manager.jpg\" alt=\"accident-manager\" width=\"350\" height=\"306\" \/>In the event of an accident, the call centre will arrange for the vehicle to be towed\u00a0to the nearest insurance approved motor body repairer (MBR) or insurer approved\u00a0storage yard from the accident scene.<\/p>\n<p><em>* Toll fees are not inclusive within the benefit entitlement, and such costs, will be for\u00a0the policyholder\u2019s account. Vehicle must be comprehensively insured.<\/em><\/p>\n<h3>Message-Relay Service<\/h3>\n<p>In the event of an accident, the call centre will on request relay any urgent<br \/>\nmessages to friends, colleagues or family policyholder\u2019s to advise them of the\u00a0policyholder\u2019s circumstances.<\/p>\n<h3>Storage<\/h3>\n<p>In the event that the insurer approved\u00a0motor body repairer is closed at the\u00a0time of the incident, arrangements will\u00a0be made for safe storage of the vehicle\u00a0at the premises of the towing supplier\u00a0overnight limited to a maximum of 3\u00a0days at no cost. Should it be necessary,\u00a0on the next working day the vehicle\u00a0will be re-located to the nearest insurer\u00a0approved motor body repairer.<\/p>\n<p>Where a second tow is required under\u00a0Accident Incident circumstances, any\u00a0associated cost of the second tow will\u00a0be charged to the insurer by the insurer\u00a0approved motor body repairer as the\u00a0insurer approved motor body repairer\u00a0will pay the towing supplier for the\u00a0second tow upon drop-off, if applicable.<\/p>\n<p><strong>General Terms &amp; Conditions<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Services will only be rendered to Validated Policies on comprehensively insured vehicles only.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Roadside assistance services are only available in the event that the breakdown or accident occurs in\u00a0South Africa, Lesotho or Swaziland.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> All services must be authorised, arranged and managed by the call centre. Any costs incurred through\u00a0arrangements made by the policyholder without prior authorisation from the call centre, shall not be\u00a0reimbursed.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> In the event of a mechanical or electrical breakdown, the vehicle is to be towed to the nearest place of\u00a0safekeeping or repair which could be the Towing Supplier\u2019s yard. The cost of a 2nd tow will be for the\u00a0policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The cost of a 2nd tow in the event of a mechanical\/electrical breakdown where the nearest repairer does\u00a0not have the required parts in stock or indicate a repair delay will be for the policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The liability extends to the towing of the insured vehicle specified in the database and not a trailer, boat or\u00a0caravan. Multiple tows (e.g. where the vehicle and either a trailer, boat or caravan requires towing) will be\u00a0for the policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Accident 2nd tows will be for the Insurer\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> A Policyholder\u2019s will only be entitled to the car hire and overnight accommodation benefits if the vehicle\u00a0was towed by the service provider and if the breakdown occurred more than 100km\u2019s away from the\u00a0policyholder\u2019s residence.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> An accident shall be defined as damage to one or more body panel (which will require repair in a body\u00a0shop) as a result of a collision with another vehicle or object and which results in the vehicle being\u00a0classified as non-driveable. An accident shall also include instances where the engine catches fire,\u00a0or where impact with a pothole, kerb or pavement results in damage to the suspension, wheels or\u00a0undercarriage (and not necessarily the body panels), and where it is clear to the driver of the insured\u00a0vehicle and the service provider that the damage is of an insurable risk nature, irrespective of whether or\u00a0not the car is insured. In instances of doubt the service provider shall arbitrate on this latter definition.\u00a0In the event of the accident being caused by mechanical failure, and in essence where the vehicle under\u00a0these description is non-drivable, the incident will be considered to be an accident.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> In the event of an accident, the non-driveable vehicle is to be towed to the insurance approved motor\u00a0body repairer (MBR) or insurer approved storage yard closest to the scene of the accident.<\/li>\n<\/ul>\n<\/div>\n<h3>Mobile Notification Services<\/h3>\n<p>The policyholder will receive an SMS notifying him\/her of the update on the active case.<br \/>\nThe below details will be sent to the mobile phone after lodging a case:<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Reference Number (for ease of future enquiries which will enable anyone of the Assist Agents\u00a0to intervene or provide further details to the caller or policyholder).<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Once a Service Provider has been appointed, the responding Service Provider details will be\u00a0sent along with the ETA.<\/li>\n<\/ul>\n<\/div>\n<p>The service is dependent on traffic, weather conditions, availability of service providers, approval\u00a0of service provider on scene and correct information received i.e. incident location\/address.<\/p>\n<h3>The policyholder will not be entitled to service where:<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The vehicle is not in a roadworthy condition.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The vehicle is a motor home or large panel van.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The vehicle has a gross mass exceeding 3.5 tons.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The breakdown involves a trailer, boat trailer or caravan.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The vehicle is already at a place of repair or safekeeping.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The vehicle is not comprehensively insured.<\/li>\n<\/ul>\n<\/div>\n<h3>The Service provider is not accountable for:<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Repair charges or cost of parts, tyres, batteries, etc.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Charges for assistance rendered by a private person.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Cost of assistance required due to participation in a motorised-sporting event.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Emergency Medical Assistance - Access<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-284\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/medical-assistance.jpg\" alt=\"medical-assistance\" width=\"350\" height=\"477\" srcset=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/medical-assistance.jpg 350w, https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/medical-assistance-220x300.jpg 220w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>The following benefits are provided in the event of a life-threatening medical emergency within the borders of South Africa on an\u00a0access basis only (cost of service provider for policyholder\u2019s medical aid or own account) and include:<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Emergency telephonic advice and information &#8211; 24 hours,\u00a0seven days a week;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Referrals to medical practitioners and facilities;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Liaison with next of kin to keep them informed;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Travelling companions for stranded minors (motor vehicle collisions);<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Telephonic medical and travel advice;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Emergency medical transportation to the nearest, most appropriate\u00a0medical facility;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Refundable medical emergency admittance deposit;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Emergency medical response to the scene of an incident;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Transfer of emergency medicine and blood;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Repatriation of mortal remains or local burial.<\/li>\n<\/ul>\n<\/div>\n<p>In all instances, standard protocol would include confirmation of a medical\u00a0aid membership if possible. In order to limit future payment complications,\u00a0patients would be admitted to an appropriate public hospital if no medical\u00a0aid benefit applies. Cost in terms of services rendered by a service provider\u00a0such as air or road ambulance is recovered from the policyholder\u2019s medical\u00a0aid and if the policyholder does not belong to a medical aid, cost is payable\u00a0by the policyholder self.<\/p>\n<p>Exclusions in terms of the benefits with a R-value limit are intentional, selfinflicted\u00a0bodily harm, cases relating to psychiatric disorders, attempt to\u00a0commit an unlawful act, active participation in war or riot and participation\u00a0in any sports on a professional basis or on national or provincial level.<\/p>\n<p><b>This service includes referrals to the following Crisis lines:<\/b><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Poison Hotline<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Suicide Hotline<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Rape and HIV Counselling<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Family and Domestic Abuse<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Child Abuse<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Trauma and Bereavement Counselling<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Emergency Home Assistance<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-120\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/05\/home-assist.jpg\" alt=\"home-assist\" width=\"350\" height=\"306\" srcset=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/05\/home-assist.jpg 350w, https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/05\/home-assist-300x262.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>The Home Assistance programme provides assistance to you when you are involved\u00a0in a Home Emergency. A Home Emergency means any sudden, unexpected and\/or unforeseen event at home requiring the immediate and\/ or urgent services of a\u00a0domestic tradesman to limit\/ minimise or prevent further damage to the home.<\/p>\n<p>This benefit is restricted to home emergencies and only applies to the eligible\u00a0premises\/primary place of permanent residence, within the Republic of South Africa\u00a0and used for domestic purposes, including outbuildings.<\/p>\n<p>The Emergency Home Assistance programme\u00a0allows for the relevant Service Provider\u2019s call-out\u00a0and first hour of labour in respect of:<\/p>\n<ol>\n<li>Plumbers<\/li>\n<li>Glaziers<\/li>\n<li>Electricians<\/li>\n<li>Locksmiths<\/li>\n<\/ol>\n<p>The Service Provider\u2019s cost in respect of any\u00a0other emergency service such as tree fellers, bee\u00a0keepers, security guards and pest controllers will\u00a0be for the policyholder\u2019s account.<\/p>\n<h3>Specific Exclusions<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Replacing light bulbs and plugs;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Geyser replacements or geyser components;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Remote controls or access controls;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Electric motors and pumps;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Normal wear and tear;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Safes.<\/li>\n<\/ul>\n<\/div>\n<h3>Plumbers<\/h3>\n<p>Assistance shall be provided to customers\u00a0in circumstances where they have requested\u00a0access to the service where the emergency is\u00a0any of the following:<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Visible burst water connections and pipes;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Water flows of pipes and geysers;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Blocked drains, toilets, baths and sinks,\u00a0causing further damage to the home or\u00a0resulting in sanitation emergency.<\/li>\n<\/ul>\n<\/div>\n<h3>Exclusions<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Jacuzzi, swimming pools and boreholes and\u00a0borehole pumps; leak detection inspections,\u00a0repairs to effect compliance with regulated\u00a0specifications such as SABS and others,\u00a0leaking taps, replacement of a burst geyser\u00a0or geyser related parts such as elements\/thermostats, burst pipes, septic tanks and\u00a0repair of water supply interruptions to the\u00a0residence.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> In the event of blocked drains, a second callout\u00a0for the same drain due to roots grown\u00a0back or blockage due to cement or concrete\u00a0or building rubble. In these instances the\u00a0cost will be charged to the policyholder.<\/li>\n<\/ul>\n<\/div>\n<h3>Glaziers<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Glazier assistance is a 24-hour help line,\u00a0offering assistance where a service provider is\u00a0dispatched to ensure that building glass can\u00a0be professionally replaced;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Broken or badly cracked window panes\u00a0which could result in access to the residence;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The cost of the Service Provider\u2019s call-out\u00a0and first hour\u2019s labour is provided for. No\u00a0materials are covered as this is for the\u00a0policyholder\u2019s account (the actual glass etc.)<\/li>\n<\/ul>\n<\/div>\n<h3>Electricians<\/h3>\n<p>Assistance in terms of the Service Provider\u2019s\u00a0call-out and first hour\u2019s labour shall be provided\u00a0to customers in circumstances where the\u00a0emergency is any of the following:<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Distribution boards, circuits, main cables\u00a0causing power failure;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Electric gates and doors;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Earth-leakage relays causing power failure;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Geyser connections, and elements, causing\u00a0power failure;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Plug points causing 100% power failure;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Light fittings or switches causing 100%\u00a0power failure;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Lightning strikes on wiring;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Multiple burnt connections on wiring or plug\u00a0points causing 100% power failure;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Connections to all electrical motors (e.g.\u00a0electric gate motor) causing 100% power\u00a0failure.<\/li>\n<\/ul>\n<\/div>\n<p><strong>Exclusions<\/strong><\/p>\n<p>Jacuzzi, swimming pool and borehole pumps\u00a0; Air conditioners and commercial refrigeration\u00a0; Repairs not complying with regulated\u00a0specifications such as SABS and others; Main\u00a0electrical supply interruptions to permanent\u00a0residence and Certificate of Compliance.<\/p>\n<h3>Locksmiths<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> If keys are broken off or lost for a main\u00a0entrance or exit of the house (This includes\u00a0outbuildings);<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> If a person is locked inside the house or\u00a0any room within the house.<\/li>\n<\/ul>\n<\/div>\n<p><strong>Exclusions<\/strong><\/p>\n<p>Burglary incidents (the policyholder will be\u00a0assisted, but is liable for the cost); padlocks;\u00a0replacing of damaged locks (the policyholder\u00a0will be assisted at his \/ her own expense) and\u00a0business or commercial premises.<\/p>\n<h3>Emergency Services Notification<\/h3>\n<p>The Assist Call Centre will relay a notification\u00a0of emergencies to the Police, Traffic, Fire,\u00a0Brigade, Ambulance, Security or any other\u00a0emergency service provider. Cost in respect\u00a0of the relevant Service Provider is for the\u00a0policyholder\u2019s own account.<\/p>\n<h3>Mobile Notification Services<\/h3>\n<p>The policyholder will receive an SMS notifying\u00a0him\/her of the update on the active case. The\u00a0below details will be sent to the mobile \u00a0phone\u00a0after lodging a case:<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Reference Number (for ease of future\u00a0enquiries which will enable anyone of\u00a0the Assist Agents to intervene or provide\u00a0further details to the caller or policyholder).<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Once a Service Provider has been\u00a0appointed, the responding Service\u00a0Provider details will be sent along with the\u00a0ETA.<\/li>\n<\/ul>\n<\/div>\n<p><strong>Terms &amp; Conditions<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Overall limit of three incident or R2000 per policyholders per annum applies.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The benefit period is one calendar year and the benefit does not accumulate, but is a maximum amount per annum.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The benefit applies only to the policyholder\u2019s permanent residence (owner or rental capacity) and not to any commercial property or property let by the policyholder.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> The cost of parts and additional labour will be for the policyholder\u2019s own account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Where the incident is not considered an emergency which requires immediate attention, referral to any specific Service Provider will be facilitated and all costs will be for the policyholder\u2019s account.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> A repair incident is considered an incident per service category, e.g. if a locksmith is required to open a front door and an electrician is required to reconnect the alarm system as a result, the incident will\u00a0involve two service categories and account for two incidents.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Benefit excludes maintenance of any kind.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Home &amp; Convenience Drive<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-285\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/home-drive.jpg\" alt=\"home-drive\" width=\"350\" height=\"477\" srcset=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/home-drive.jpg 350w, https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/home-drive-220x300.jpg 220w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><strong>The service is dependent on traffic, weather conditions, availability of\u00a0service providers and correct information received i.e. home address.<\/strong><\/p>\n<p>driver\u2019s name and mobile number to the policyholder on the day\u00a0of the booking so that, should the policyholder wish to change a\u00a0collection detail, he \/ she will be able to contact the driver directly at\u00a0any time. The driving team consists of a backup driver and vehicle,\u00a0and lead driver who will drive the policyholder home in his \/ her\u00a0own comprehensively insured vehicle. The backup driver will follow\u00a0and collect the driver from the house.<\/p>\n<h3>Service Centre\u2019s:<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Johannesburg<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Durban<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> East London<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Pretoria<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Nelspruit<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Cape Town<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Bloemfontein<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> George<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Kimberley<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Port Elizabeth<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Polokwane<\/li>\n<\/ul>\n<\/div>\n<p>The benefit includes 6 Home or Convenience Drive Incidents per policy\u00a0per annum to a radius of 50km\u2019s, any additional kilometers travelled will\u00a0be charged for at a fixed rate per km. Should the policyholder require\u00a0additional trips, which are in excess of the annual trip entitlement, he \/she will need to facilitate the booking for his \/ her own account. For these\u00a0trips, the policyholder will receive a discounted service provider rate which\u00a0will be communicated with the policyholder at the time.<\/p>\n<p>Additional fees will be charged to the policyholder\u2019s credit card.<\/p>\n<h3>Additional passengers\/drop off:<\/h3>\n<p>This service is available to a valid policyholder\u2019s or policyholder and limited\u00a0to their specified vehicle only. Up to 3 additional passengers can be\u00a0transported at no cost provided that the entire trip is no longer than 50km\u00a0and takes no longer than 1 hour and are ALL transported to one\/main\u00a0and booked address.<\/p>\n<p>An additional cost at a discounted rate applies per additional \/unplanned\u00a0drop off and will be communicated with the policyholder at the time. This\u00a0arrangement needs to be discussed and authorised by the call center to\u00a0ensure efficient planning and upfront payment (warding off the potential\u00a0security risk of the drivers handling cash).<\/p>\n<h3>Booking Times:<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Pre-bookings are preferred and should be arranged prior to 20:00\u00a0each day.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Ad hoc or last minute requests (day and night) can be accommodated\u00a0on a best-effort basis and, policyholders should expect a potential time\u00a0delay of a minimum of one hour. This is subject to the availability of the\u00a0standby team at the time of request.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Cut-off time for new and last minute bookings is 02:00.<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Public holidays \u2013 Pre-bookings need to be made before 17:00 on the\u00a0day, prior to the public holiday.<\/li>\n<\/ul>\n<\/div>\n<h3>Collection:<\/h3>\n<p>The call centre will notify the policyholder that the pick-up-driver has\u00a0arrived, at which time the policyholder will have 15 minutes to meet the\u00a0driver. After the 15 minutes the call centre will notify the policyholder\u00a0that the pick-up-driver will be leaving and the trip \u00a0will be cancelled.<br \/>\nCancellation fees will apply and be charged to the policyholder.<\/p>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Legal Assist<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-287\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/legal-assist.jpg\" alt=\"legal-assist\" width=\"350\" height=\"306\" srcset=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/legal-assist.jpg 350w, https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/legal-assist-300x262.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>This service is a broad-based legal assistance service provided on\u00a0personal legal matters. Qualified lawyers provide the service 24\/7.<\/p>\n<p>The service comprises:<\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> A 24-hour telephonic legal advice line;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> A legal document service;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> A face-to-face 30 minute consultation service with a practising\u00a0attorney on the service provider\u2019s panel;<\/li>\n<li><i class=\"sui sui-check\" style=\"color:#333\"><\/i> Letter of demand;<\/li>\n<\/ul>\n<\/div>\n<h3>Advice<\/h3>\n<p>Policyholders and their immediate family have on-going access to a 24-<br \/>\nhour legal advisory service on any aspect of the law such as criminal\u00a0law, family law, insurance law, child law, labour law, motor law, etc. The\u00a0policyholder and his immediate family is entitled to utilise the advice service\u00a0as frequently as required provided that the assistance shall be furnished\u00a0to the policyholder directly and only on legal \u00a0matters pertaining to the\u00a0policyholder\u2019s personal capacity.<\/p>\n<h3>Free Standard Legal Documents<\/h3>\n<p>If a policyholder requires a purchase\/sale, lease agreement, power-ofattorney,\u00a0will, domestic employment agreement, ante-nuptial agreement,\u00a0etc., these will be provided at no charge on his or her request. The\u00a0policyholder will also be advised on the application of each of these\u00a0documents and the procedures and principles that apply.<\/p>\n<h3>30-minute free consultation<\/h3>\n<p>This service involves a free initial 30-minute consultation should any matter\u00a0require legal action. The policyholder will then be referred to a lawyer who\u00a0forms part of the national network for a direct free 30-minute consultation.\u00a0After the 30-minute consultation, the policyholder can elect whether or not\u00a0to continue with that specific lawyer\u2019s services at a fee structure agreed\u00a0to between himself and the lawyer. Such fees will be for the policyholder\u2019s\u00a0account. The free 30-minute consultation service is available at a lawyer\u00a0that is situated within the magisterial district where the policyholder resides.<br \/>\nThis consultation facility is limited to one consultation per matter.<\/p>\n<h3>Letter of demand<\/h3>\n<p>A letter of demand will be written on behalf the policyholder. This is limited\u00a0to 1 letter per event.<\/p>\n<h3>The hassle-free service procedure<\/h3>\n<ol>\n<li>The policyholder calls the call centre number and provides full\u00a0information of the circumstances and services required.<\/li>\n<li>The legal advisor will assess the situation and inform the policyholder of\u00a0the procedure pertaining to the service; and<\/li>\n<li>Provide telephonic legal advice and guidance; or<\/li>\n<li>Forward a standard legal document to the policyholder\u2019s if such was\u00a0needed; or<\/li>\n<li>Peruse the relevant legal documentation related to the policyholder\u2019s\u00a0legal enquiry; or<\/li>\n<li>Refer the policyholder to a lawyer for a 30-minute free legal consultation\u00a0if necessary; or<\/li>\n<li>Inform the policyholder that the nature of the matter necessitates\u00a0more research after which the same legal advisor would return the\u00a0policyholder\u2019s call with the requested advice.<\/li>\n<li>Where necessary a letter of demand will be sent on behalf of the\u00a0policyholder.<\/li>\n<li>When necessary and if litigation is the only option left to the policyholder,\u00a0the call centre will further investigate the matter and suggest 2 top\u00a0attorney firms to the policyholder which the legal advisor consider best\u00a0suited to handle the policyholder\u2019s problem.<\/li>\n<\/ol>\n<\/div><\/div>\n<div class=\"su-spoiler su-spoiler-style-default su-spoiler-icon-plus su-spoiler-closed\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Panic Assist<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-288\" src=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/panic-assist.jpg\" alt=\"panic-assist\" width=\"350\" height=\"306\" srcset=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/panic-assist.jpg 350w, https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/12\/panic-assist-300x262.jpg 300w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/>This service provides 24-hour access to the emergency alert service via a speed\u00a0dial panic button on the policyholder\u2019s cell phone.<\/p>\n<h3>Procedure:<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\"><\/div>\n<ul>\n<li>With the activation of the cell phone number on Intelligent Assist (via\u00a0the database records supplied by PWV), the policyholder will receive\u00a0an instruction sms.<\/li>\n<li>The *120*880*4823# number indicated in the sms is to be saved as\u00a0a contact and allocated a speed dial button on the policyholder\u2019s cell\u00a0phone.<\/li>\n<li>The policyholder is to follow the web link provided in the sms to\u00a0create a profile where personal information such as medical aid and\u00a0dependents can be updated and saved.<\/li>\n<li>All information will be treated with complete confidentiality and once\u00a0received from the policyholder the information will be forwarded to\u00a0PWV when requested.<\/li>\n<li>Registration of personal information is not a mandatory requirement.\u00a0It merely aids the case manager handling the panic alert to better\u00a0manage the panic situation.<\/li>\n<\/ul>\n<h3>When a Panic Situation Occurs:<\/h3>\n<div class=\"su-list\" style=\"margin-left:0px\"><\/div>\n<ul>\n<li>Once the policyholder press the designated panic button on the cell\u00a0phone, the on-duty call centre person will call the policyholder back\u00a0within minutes of the alert being delivered to the call centre, subject to\u00a0the phone being turned on and not in use.<\/li>\n<li>The agent will call the client back by name as the panic alert would\u00a0display the policyholder details recorded in the database received from\u00a0PWV.<\/li>\n<li>Should the policyholder have completed his\/her personal information,\u00a0this information will also be made available to the call centre case\u00a0manager handling the panic alert.<\/li>\n<li>The call centre case manager\u2019s first task is to ascertain the nature of\u00a0the panic situation and to verify the policyholder\u2019s credentials.<\/li>\n<li>Thereafter, the call centre case manager\u2019s role is to deliver appropriate advice to the policyholder regarding the best way to respond to the&gt;panic event.<\/li>\n<li>Thereafter, the call centre case manager will facilitate the appropriate emergency service for a particular panic situation and, with the policyholder\u2019s permission, deploy these services.<\/li>\n<li>In particular, permission to use a particular emergency service is requested as there may be cost implications for the policyholder. For example, if the policyholder is a member of a specific medical aid,\u00a0then the dispatching of an ambulance is likely to be paid for by the particular medical aid, whereas the ambulance service will be for the policyholder\u2019s account if not a member of a medical aid.<\/li>\n<li>Furthermore, the call centre case manager is responsible for case\u00a0managing the panic situation. This requires that he\/she ensures that the most appropriate service provider is called in to support the\u00a0policyholder in the panic situation and that every effort is made to\u00a0ensure that the service provider delivers the services they are meant to deliver.<\/li>\n<li>Intelligent Assist\u2019s role and responsibility is limited to facilitating access\u00a0to these services and cannot be held liable for the non-delivery of\u00a0these services as a result of poor response by the public emergency services such as policy, flying squad, fire brigade, etc.<\/li>\n<\/ul>\n<p><strong>Terms and Conditions<\/strong><\/p>\n<p>Should the call centre case manager\u2019s call back result in no answer from the phone that generated the panic,\u00a0the call centre will call back three more times within 5 minutes. Should there be no response in terms of\u00a0these call backs, the call centre protocol is to leave a voice message and to send an SMS to the particular\u00a0cell phone number.<\/p>\n<p>The call centre will then contact the registered next-of-kin or alternative contact people to establish whether\u00a0they know where the policyholder is or were heading to.<\/p>\n<p>Policyholders on the Cell C network will not be able to be located in terms of Location Based Services (LBS).\u00a0A Cell C panic alert will be triggered but there will be no LBS information provided, therefore the call centre\u00a0agent will not be able to locate the policyholder\u2019s position.<\/p>\n<p>Policyholders on the MTN and Vodacom networks will be able to be located by LBS via the panic alert. LBS\u00a0provide the Longitude and Latitude from the closest cell phone towers in relation to the cell phone which is\u00a0also not an exact position but at least approximate position in relation to the nearest cell phone towers.<\/p>\n<\/div><\/div>\n<\/div>\n<a href=\"https:\/\/www.pwvbrokers.co.za\/wp-content\/uploads\/2014\/05\/PWV_Assist_Brochure.pdf\" class=\"su-button su-button-style-flat\" style=\"color:#FFFFFF;background-color:#b11115;border-color:#8e0e11;border-radius:0px;-moz-border-radius:0px;-webkit-border-radius:0px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:6px 16px;font-size:13px;line-height:20px;border-color:#c9595c;border-radius:0px;-moz-border-radius:0px;-webkit-border-radius:0px;text-shadow:none;-moz-text-shadow:none;-webkit-text-shadow:none\"><i class=\"sui sui-download\" style=\"font-size:13px;color:#FFFFFF\"><\/i> Download Brochure<\/span><\/a>\n","protected":false},"excerpt":{"rendered":"<p>\ufeffEmergency Home &amp; Road-Side Assist NB: PWV provides a facilitation role to source the benefits and is not the supplier of these services. The use of these services shall be at your own initiative and risk . Please note should you not be a valid policyholder and have this extension of services as an addition [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/pages\/59"}],"collection":[{"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/comments?post=59"}],"version-history":[{"count":0,"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/pages\/59\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.pwvbrokers.co.za\/wp-json\/wp\/v2\/media?parent=59"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}